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ASUSTOR Inc. has just launched the new ASUSTOR Member website, an online space developed based on the feedback it has obtained from its customers and which aims to improve communication with its user community, reinforcing the commitment to the quality of the service provided to the customer.
The ASUSTOR Member website features a new graphic identity, with the entire customer service experience having been redesigned from the ground up. By entering the ASUSTOR identification data used in the configuration of their ASUSTOR NAS device, the user is presented with a simpler and more intuitive interface, while the one-stop online integration platform facilitates the maintenance of NAS devices registered with the your account. If you still don’t have your ASUSTOR ID created, the user will only have to log in to your NAS, click on Settings and access Registration. After obtaining an ASUSTOR ID, you can then log into the ASUSTOR Member website.
By integrating all NAS devices purchased and registered by the user as ASUSTOR, the new ASUSTOR Member website includes various information about its members’ products, such as model, serial number, server name, ADM system version, Cloud ID and address. IP.
Another advantage that the ASUSTOR Member site makes available to its members concerns the tracking and monitoring of the progress of technical support requests, allowing to track the history of all customer support requests. Support forms can be added directly online, while the screenshot publishing function ensures clarity when requesting support and keeping details organized for better customer service.
To start enjoying the benefits that the new site offers and the help that the ASUSTOR Member experts can provide, users must access http://member.asustor.com/ and log in with your ASUSTOR ID. Afterwards, they will be able to consult and manage their registered NAS units, or submit a support ticket and easily follow the progress status.
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